1. OBJECTIVE

To establish guidelines for the proper administration of the Cookie implementation process in BIS CONTACT CENTER – BIS S.A.S. web services.

2. SCOPE

Applies to all users who use the web services offered by BIS CONTACT CENTER – BIS S.A.S.

3. COOKIE POLICY

BIS CONTACT CENTER – BIS S.A.S. and our affiliated companies need to implement Cookies to offer their web services and, additionally, provide a quality service to all users. Cookies are necessary to analyze trends, manage and track user movements during their visit to the website, and collect demographic information.

4. DEFINITION AND TYPE OF COOKIES

Cookies are files that collect information through a website about the browsing habits of a user or their device. They may eventually form a database, according to the legal definition of Law 1581 of 2012, by collecting personal data with the following characteristics: (i) they refer to exclusive and specific aspects of a natural person; ii) they allow the person to be identified, to a greater or lesser extent, thanks to the overview obtained with the data and other data; iii) their ownership resides exclusively with the owner, a situation that is not altered by their legal or illegal collection by a third party; and iv) their processing is subject to special rules (principles) regarding their collection, management, and disclosure. In this case, the data controller must comply with the data protection regulations in force in Colombia, especially the application of the guiding principles for data management: legality, purpose, freedom, veracity or quality, transparency, restricted access and circulation, security, and confidentiality enshrined in Article 4 of Law 1581 of 2012.

Cookies allow this website, among other things, to store and retrieve information about your browsing habits on our website. Depending on the information they contain and the way you use your device, they can be used to recognize you and facilitate your navigation on the website.

a. Functional cookies: These cookies are used to record a user’s choices and settings, allowing our website to function properly or to maintain your preferences over time and may be stored on your device. For example, BIS CONTACT CENTER – BIS S.A.S. saves preferences, such as language, browser, and media player settings, allowing your browser to remember these settings each time you return to the site.

b. Analytics Cookies: To provide our products and improve your experience on our website, BIS CONTACT CENTER – BIS S.A.S. uses Cookies and other identifiers to collect usage and performance data. For example, we use Cookies to count the number of unique visitors to a web page or service, visitors to our blog, and to develop other statistics about the operation of our products. This includes Cookies from BIS CONTACT CENTER – BIS S.A.S. and third-party analytics providers. We use the information to compile reports and help us improve the website.

c. Advertising Cookies: BIS CONTACT CENTER – BIS S.A.S. uses Cookies to collect data about your online activity and identify your interests so we can deliver the most relevant advertising to you. You can opt out of receiving interest-based advertising from BIS CONTACT CENTER – BIS S.A.S., as described in the section on how to control Cookies.

d. Service Cookies: BIS CONTACT CENTER – BIS S.A.S. uses performance cookies to balance loads and ensure that web services remain active and operational.

e. Social Media Cookies: Our website includes code snippets provided by social media companies that can detect if you are already logged into a particular social media account so you can easily share BIS CONTACT CENTER – BIS S.A.S. content with other social media users through that account. These code snippets read cookies previously set by the social media company’s web content while you are logged in and browsing that content on those social media sites.

f. Third-Party Cookies: This website may use third-party services that collect information for statistical purposes, regarding user use of the site, and for the provision of other services related to site activity and other internet services.

5. CURRENT REGULATIONS

In Colombia, there are no regulatory bodies that define Cookies or their regulation. However, as part of our good corporate practices and in compliance with the obligations enshrined in Colombian data protection regulations (which include Law 1581 of 2012 and Decree 1377 of 2013, among others), we have developed this policy, in compliance with the principles of purpose, freedom, transparency, and data accuracy.

6. ACCEPTANCE OF THE USE OF COOKIES

If the User has indicated, by clicking the “Accept and Continue” button located in the drop-down notification on the website, that they agree to the processing of Cookies and, in this regard, remains on the website and/or does not disable the use of Cookies in their browser, we understand that they have consented to their use. However, you may revoke this consent at any time and deactivate Cookies, deleting those stored on your device, through your browser’s settings and configurations.

7. DEACTIVATION AND DELETION OF COOKIES

Most web browsers automatically accept Cookies, but provide controls that allow you to block or delete them.

When you first access the website, the user can configure and accept or reject Cookies on this website. Subsequently, the user may, at any time, change or withdraw their consent through this Cookie Policy or by configuring it in their browser.

Please note that if you choose not to use some Cookies, this website may not function properly, may experience errors, or may prevent the operation of some of its features, affecting the user experience.

8. REVISIONS TO OUR COOKIE POLICIES

We may modify this Cookie Policy by making updates, changes, or revisions, which will become effective when we post the updated Cookie Policy on our website. If we make material changes, we will notify you by email or, at our option, by means of a notice on this site prior to the change becoming effective.