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Smart Solutions to Boost your Business

We have a national and international network of highly qualified agents in the main cities of Colombia, Venezuela and Argentina, guaranteeing the fulfillment of our services and continuous attention. Committed to excellence in service and customer satisfaction.

Management of missionary processes

We provide specialized services in the management of mission processes, optimizing key tasks with precision and efficiency. Our comprehensive approach improves operational quality, allowing our clients to focus on their strategic objectives.

Attention to requests, user complaints and claims

We manage complaints, requests and claims with diligence and professionalism, guaranteeing quick responses and effective solutions to satisfy users.

24/7 technical support

We maintain the continuity of business operations and guarantee a rapid response to any incident at any time.

Smart Outsourcing for Business Growth

  • Comprehensive Medical Management: Coordination of appointments, emergency care, telemedicine services, and patient guidance.
  • Prevention and Monitoring: Implementation of campaigns, epidemiological programs, and infection control measures.
  • Clinical Support: Facilitation of appointment reminders, surgery scheduling, medication management, and pre-surgical instructions.
  • Operational Optimization: Updates to medical guides, execution of service surveys, and efficient payment processing.
  • Collection and Portfolio Recovery: Rigorous monitoring for effective recovery processes.
  • Bilingual Operations: Services provided in both Spanish and English.
  • Reservation Management: Coordination of reservations through calls, email, chat, SMS, social media, and IVR systems.
  • Large-Scale Event Organization: Handling reservations and accreditations for conferences, including scheduling business meetings, networking sessions, and arranging supplementary entertainment and recreational activities.
  • Event Reminders and Confirmations: Sending reminders for events, appointments, and conferences via email, SMS, and IVR, along with attendance confirmations.Cross-Selling
  • Campaigns: Designing targeted campaigns to promote complementary products and special offers, effectively boosting sales.
  • Online Assistance: Support for tender submissions and contract management.
    Database Optimization:
  • Purification of beneficiary databases and implementation of measurement systems for various programs.
  • Program Distribution: Coordination of government program and project dissemination.
  • Taxpayer Assistance Line: Dedicated support for taxpayer inquiries and concerns.
  • Credits and Collections: Comprehensive oversight of portfolio recovery processes.
  • RSVP Call Management: Handling event confirmations for government initiatives.
  • 24/7 Technical Support: Continuous help desk services aimed at resolving issues swiftly and minimizing service disruptions for institutions.
  • Sales Administration: Coordination of timely and accurate deliveries to designated locations.
  • E-Commerce and Telesales Support: Assistance through online sales platforms and telephonic channels.
  • Database Management: Updating and organizing client and operational data.
  • Cross-Selling: Promotion of complementary products to boost sales.
  • Customer Prospecting: Identification and cultivation of new business opportunities.
  • Payment Alerts: Reminders for upcoming payments to ensure timely processing.
  • Market Research: Strategic analysis to inform business decisions.
  • Satisfaction Surveys: Evaluation of customer satisfaction (CSAT) and loyalty metrics (NPS).
  • Portfolio Consulting: Legal guidance and support for collections.
  • Pending Payment Management: Comprehensive oversight of delayed payments.

Speak to BISCC today!

Transform your company's CX with BISCC

Talk to a specialist and discover how to revolutionize your customer and employee experiences today.

Contact an Expert

Work with us, join our team

We believe that human talent is the driving force behind our success. If you’re looking for an opportunity to grow professionally, develop your skills, and be part of a dynamic and passionate team, this is the place for you.

Work with Us
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