Learn about one clinic’s optimization of its healthcare through process virtualization, which improved operational efficiency and reduced infrastructure costs.
In a digitalized world, many health institutions have adopted technological solutions to enhance patient care. One clinic has transitioned to virtualized medical processes that were previously conducted in person. This approach has increased operational efficiency and lowered costs.
Clinic’s Key Project
The virtualization initiative started with appointment scheduling, enabling detailed analysis of daily interactions. This led to designing and implementing virtual medical processes, such as:
- Preoperative Guidelines
- Monitoring of Surgical Site Infection (SSI)
- Post-Discharge Follow-up within the First 48 Hours
Results Achieved
Cost Reduction: The implementation of virtualization has significantly decreased clinic infrastructure expenses, leading to optimized resource utilization.
Increased Efficiency in Care: The simplification of postoperative care and follow-ups has enhanced patient satisfaction.
Enhanced Confidence
By optimizing these processes, we have successfully fostered greater trust both among patients and within the clinic. This has facilitated the gradual expansion of services, incorporating additional administrative and critical functions, such as:
- User support lines
- Reception of PQRS (Petitions, Complaints, and Claims)
- Patient guidance lines
- Immediate medical assistance line
- Virtual medical consultations (Telemedicine)
- Home consultations
- Virtual screening
Patient satisfaction surveys
To facilitate ongoing improvement, a monthly survey system has been established. This system engages approximately 1,500 patients who visit the clinic for various clinical procedures. The surveys yield valuable insights into patient experiences, highlighting areas that necessitate attention.
Services provided
Our partnership with the clinic offers various services aimed at enhancing patient care, including:
- Appointment center management
- Patient satisfaction surveys for surgery, outpatient consultations, laboratory, and imaging
- Monitoring epidemiological programs
- Telemedicine
- Handling requests, complaints, and claims
- Immediate assistance lines and home consultation services
Virtualization has improved the clinic’s efficiency and strengthened trust with patients, positively impacting medical care quality.
