Discover how a Chamber of Commerce in Colombia transformed its business communication processes with a specialized Contact Center, enhancing multichannel services and fostering regional economic development.
At Bis Contact Center, we have proudly supported a Chamber of Commerce in its mission to drive the economic, business, social, and cultural growth of its region. By establishing a dedicated Contact Center, we have streamlined communication management, increasing satisfaction levels among entrepreneurs and key stakeholders.
Key Project Highlights
Our assistance focuses on delivering personalized services to entrepreneurs and strategic partners, supporting essential processes such as business formalization and brand image assessment. The following tools and resources have been deployed:
- Multichannel Support: Communication across landlines, cell phones, SMS, email, chat, fax, social media, and video calls.
- Comprehensive Management: Assistance with Chamber-led initiatives, including events, training sessions, communication campaigns, and business outreach programs.
Results Achieved
- Increased User Satisfaction: The Contact Center has significantly enhanced satisfaction levels among business owners and other stakeholders.
- Improved Efficiency: The multichannel communication approach has optimized response times and elevated service quality.
Impact on Regional Development
Our collaboration has directly contributed to the region’s growth, empowering the Chamber of Commerce to:
- Foster Entrepreneurship and Innovation: Creating opportunities for new business initiatives.
- Enhance Business Capabilities: Organizing events and training sessions to encourage learning and networking among entrepreneurs.
Services Provided
We offer an extensive range of services, including:
- Support for entrepreneurs and stakeholders.
- Comprehensive communication management.
- Assistance with formalization programs.
- Brand image evaluation and enhancement.
- Event organization and outreach campaigns.
- Business education and training.
